Shipping&Returns
At Fenix & Embers, we want you to feel confident shopping with us. Please review our shipping and return policy before placing your order.
Shipping
Orders are processed within 1–2 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.
Shipping Rates
We offer free standard shipping on orders over $75.
Shipping rates for orders under $75 will be calculated at checkout.
Delivery Times
Delivery times may vary based on your location and selected shipping method. Once an order has been shipped, Fenix & Embers is not responsible for carrier delays.
Returns
We accept returns within 30 days of delivery for a refund to your original payment method.
To be eligible for a return, items must be:
Unworn
Unwashed
Free of stains, fragrance, makeup, deodorant, or damage
Returned with original tags attached
Returned in original packaging when possible
Items that do not meet these conditions may not be accepted.
Return Window
Returns must be initiated within 30 days of delivery.
After 30 days, we are unable to accept returns.
Final Sale Items
Final sale items are not eligible for return or exchange.
This may include items marked final sale, gift cards, and select promotional items.
How to Start a Return
To start a return, please email us at:
fenix@fenixandembers.com
Please include your order number and the item you would like to return.
Once your return is approved, we’ll provide instructions for sending your item back.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
We recommend using a trackable shipping service, as Fenix & Embers is not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 3 days of delivery at:
Fenix@fenixandembers.com
Please include your order number and photos of the item so we can review and make it right.