Returns & Exchanges
Don't love it? It shouldn't stay in your closet.
The first return is on us.
How it works
Fenix&Embers pieces are designed to feel like yours from the moment they arrive. But online shopping is online shopping, and sometimes a piece doesn't land the way you hoped.
That's what this is for.
Every Fenix&Embers customer gets their first return on us.
- Free return shipping (we send the label)
- Full refund to your original payment method
- No restocking fees, no awkward back-and-forth
After your first return, future returns are still welcome, you'll just cover the return shipping.
The window
30 days from the date your order is delivered.
What's eligible
- Full-price items only
- Unworn, unaltered, with original tags attached
- In the original packaging where possible
Sale items are can be returned for store credit.
Items marked Final sale cannot be returned.
Exchanges
Want a different size or a different piece entirely? Exchanges work the same way , first exchange is on us, free shipping both ways. Same 30-day window.
How to start a return or exchange
Email us at fenix@fenixandembers.com with your order number and what you'd like to return. We'll send you a prepaid label within 24 hours.
Once we receive the item, refunds are processed within 3–5 business days. Exchanges ship out on the same day we receive your return.
A note on damaged or wrong items
If your piece arrives damaged or it's not what you ordered, that's on us, not on your "first return." Email us within 7 days and we'll make it right immediately, regardless of whether you've used your free return before.
Questions? Email us. fenix@fenixandembers.com